Shipping & Delivery Policy
Shipping & Delivery Policy
Mark & Emily New York
At Mark & Emily New York, we aim to deliver your order as quickly and accurately as possible. This Shipping & Delivery Policy outlines all information regarding processing times, shipping methods, delivery expectations, and customer responsibilities.
1. Order Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped:
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You will receive a shipping confirmation email
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Your email will include tracking information so you can follow your package’s journey
During peak periods, processing times may be extended slightly.
2. Delivery Time
Our average delivery time is:
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3–7 business days, depending on your country or region
Please be aware:
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International shipping may experience delays due to customs inspections, high-volume seasons, or carrier issues
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Delivery times are estimates and cannot be guaranteed
3. Shipping Method & Origin
To offer competitive pricing and fast delivery, all orders are shipped directly from our supplier in China.
Because of this shipping method:
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Customs fees may apply depending on your country’s regulations
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Customs delays are outside of our control
4. Shipping Costs
Shipping costs are calculated at checkout and depend on:
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Destination country
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Package weight and size
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Selected shipping method
The final shipping cost will always be displayed before you complete your order.
5. Shipping Responsibility
To ensure transparency, the following rules apply:
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If tracking information shows the package was delivered, responsibility shifts to the customer
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We are not liable for stolen or misplaced packages after delivery confirmation
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Customers must carefully review their shipping address before placing an order
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Address errors must be reported within 24 hours after purchasing
Orders shipped to incorrect addresses provided by the customer cannot be refunded.
6. Contact Information
For all shipping-related questions, please contact us at:
We are always happy to assist you.