Terms & Conditions

Terms & Conditions

Mark & Emily New York

These Terms & Conditions apply to all purchases made through the website of Mark & Emily New York. By placing an order on our website, you agree to these terms in full.

1. Applicability

By completing a purchase on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree, you must refrain from using our services.

2. Product Information

We make every effort to provide accurate, complete, and up-to-date product descriptions. However:

  • Occasional typographical errors or inaccuracies may occur

  • Colors and materials may vary slightly due to screen differences

  • We reserve the right to adjust product information at any time without prior notice

Mark & Emily New York cannot be held liable for errors in product descriptions.

3. Orders & Payments

  • Orders are processed only after full payment has been received

  • Available payment methods may vary depending on your country or region

  • Customers are responsible for verifying which payment methods are supported in their location

  • We reserve the right to cancel or refuse any order in cases of suspected fraud or incorrect customer information

Once an order is placed, it cannot be modified unless our support team confirms it.

4. Processing & Delivery

To provide fair expectations, our standard processing and shipping times are:

  • Order Processing: 1–3 business days

  • Shipping Time: 3–7 business days (varies by destination)

  • All orders are shipped directly from our supplier in China

Shipping delays caused by customs, high order volumes, or courier issues are outside our responsibility.

5. Returns & Cancellations

All return and cancellation conditions are outlined in our Return Policy.
By placing an order, you agree to the terms stated in that policy.

6. Liability

Mark & Emily New York is not liable for:

  • Lost or stolen packages marked as delivered via official tracking

  • Delays caused by customs, couriers, or international logistics

  • Incorrect or incomplete shipping addresses provided by the customer

Make sure to carefully review and confirm your address before submitting your order.

7. Intellectual Property

All content on our website—including but not limited to:

  • Texts

  • Images & product photos

  • Logos

  • Branding

  • Website design

—is the exclusive property of Mark & Emily New York and may not be copied, reproduced, distributed, or used without written permission.

8. Complaints Procedure

We aim to provide excellent customer service.
If you have a complaint or concern, please submit it via:

📧 info@markemily-newyork.com

We strive to respond within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with Dutch law, unless legally required otherwise.